Thank you for visiting ProKNOWS.com and using our products.

PRIVACY POLICY:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY:
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY:
We offer a 30 day Money Back Guarantee on any unused product in new condition. Exchanges of unused products for full store credit will be accepted up to 30 days after sale. Shipping charges are non-refundable. ProKNOW.com will not be responsible for shipping for return or exchange items.

SHIPPING POLICY:
Most items ship within 2 business days but given the hand-made nature of our products occasional delays may occurr. ProKNOWS.com will contact you if an order is delayed. Your credit card will not be charged until your order is shipped. Only items shipped will be charged. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Shipping rates are based on purchase price and destination. International orders may take up to 3-4 weeks for delivery

Shipping Rates:
$0 - $25 = $5.00
$25 - $60 = $6.85
$60 - $90 = $9.00
$90 - $120 = $10.90
$120 - $150 = $12.50
$150 - + = $16.00

Shipping to HI, AK, PR, Canada = Above Rate X 2

Shipping to Europe (England, France, Germany, etc.) = Above Rate X 2.5

All other international shipping = Above Rate X 4