Return & Refund Policy
At ProKNOWS®, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Returns
Returns must be initiated within 14 days of delivery.
Products must be unused, unworn, and in original packaging.
Due to the hygienic nature of clown noses and makeup, used or opened items cannot be returned.
Return shipping costs are the responsibility of the customer unless the item was incorrect or defective.
To start a return, please email us at [insert email here] with your order number and reason for return. We’ll provide return instructions within 2 business days.
Refunds
Once your return is received and inspected, we’ll notify you by email.
Approved refunds will be processed back to your original payment method within 5–7 business days.
Original shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 5 days of delivery with photos of the product and packaging. We’ll make it right.
