Return & Refund Policy
At ProKNOWS®, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Returns
-
Returns must be initiated within 14 days of delivery.
-
Products must be unused, unworn, and in original packaging.
-
Due to the hygienic nature of clown noses and makeup, used or opened items cannot be returned.
-
Return shipping costs are the responsibility of the customer unless the item was incorrect or defective.
To start a return, please email us at [insert email here] with your order number and reason for return. We’ll provide return instructions within 2 business days.
Refunds
-
Once your return is received and inspected, we’ll notify you by email.
-
Approved refunds will be processed back to your original payment method within 5–7 business days.
-
Original shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 5 days of delivery with photos of the product and packaging. We’ll make it right.
