ProKNOWS® is in the clown supplies business - not the shipping business. We will do whatever we can to help save on shipping costs. We never mark up shipping rates or add "handling" fees to increase profits from online orders. Shipping rates are based on product weight, packaging weight and destination. USPS calculates rates live on our website to guarantee you the most accurate shipping charge possible.
If you need an item by a specific date, email us with the info. AND put a note under "comments" on the order. We will try to accommodate you or let you know if it is possible. Additional charges may be necessary.
We ship by USPS primarily. We normally ship orders within 2 to 3 business days of receiving the order. You will be informed by email if there will be a back order or delay or if there is any other problem. Shipping rates are automatically calculated based on product and packaging weight. Our website is directly linked to USPS live rates for accurate shipping calculation.
UPS shipping is also available as a shipping option on our website but typically orders achieve better rates through USPS than UPS unless you are ordering a large quantity of items. You can check them both right within the shopping cart before checking out and decide which method you would prefer.
We offer 2 shipping methods for international orders.
1. USPS Priority Mail - shipping price is based on weight and destination.
2. USPS Flat Rate SMALL Box (Entire order must fit within small box size which is about 6 - 2x2 inch noses.)
Please call or email if you do not know if your order will fit into the small flat rate box. If an order is placed and it does not fit into the box, the order will be put on hold until we can contact you to verify and then update the shipping costs.
Note: We only offer the small flat rate box because the medium and large flat rate boxes usually cost MORE than Priority Mail.
All orders are shipped directly from the ProKNOWS® factory located in the Blue Ridge Mountains of Virginia. If you have any questions or concerns about shipping, feel free to contact us and we will help determine the best way to get your product to you.